Frequently Asked Questions

1. Fix And Care FAQs

*How do I care for my jewelry?

Gold Jewelry:

• Place the gold in a gentle bath of warm water
• Add a few drops of dish soap
• Let the gols soak for five minutes
• Take the gold out and lay it on a soft cloth
• Go over crevices with a soft toothbrush

Silver Jewelry:

• Keep away from air: Silver tarnishes because of a chemical reaction that occurs when it comes into contact with the air over a long period. Storing it in an airtight container will slow this process.
• Polishing is better than washing: Only clean silver jewelry with water if absolutely necessary. To polish your jewelry, you can use either liquid polishes or wipes. The liquid can get messy, so we recommend using wipes.

Plated Jewelry:

Plated jewelry is different from other types of jewelry, so it requires a different set of rules for cleaning. Typically, jewelry makers use metals like gold, silver, or platinum as the exterior metal. Once the plating has eroded, it's gone for good. This makes the cleaning process for this type of jewelry more complicated.

Gold-plated jewelry:

Silver-plated jewelry:

• Cover the inside of a bowl with aluminum foil
• Pour 1 tbsp baking soda and 1 tbsp salt into a bowl
• Fill the bowl half full of hot water and stir
• Place jewelry in the solution for 10 mins
• Remove and wipe dry with a lint-free cloth

Pearl:

Be gentle. The best way to take care of pearl jewelry is to handle it with care. Like other organic gem materials, pearls are susceptible to dents, scratches, and deterioration. Always be gentle when handling or cleaning pearls.

Avoid extreme light: Pearls can bleach if exposed to too much harsh light.

Never soak pearls: To best take care of pearls, avoid soaking them. Soaking a string of pearls can cause damage to both the pearls and the string.

To clean pearl jewelry:

• Make a mixture of warm water and a small amount of shampoo
• Dip a small makeup brush into the solution and brush the pearl
• Use a damp cloth to wipe clean

Gemstones:

Generally, for nonporous gemstones, like diamonds, rubies, and sapphires, the best cleaning method is to soak them in a solution and gently brush off any dirt or debris.

For porous gemstones, like emerald, turquoise, and amber, it's best to brush on the solution using minimal water, and then wipe clean.

*How do I care for my diamonds?

• To care for your diamonds, you can wear them daily and on any occasion. However, avoid wearing them during sports, intense physical activities, or when going to the beach.
• To keep your diamonds sparkling, gently clean them with a soft cloth to remove dirt and maintain their brilliance. Proper care will ensure your diamond jewelry lasts for years to come.

*Does Senyda offer jewelry clean & fix services?

Yes, Senyda offers free jewelry cleaning and repair services. For more details, please visit the WARRANTY POLICY. Your jewelry will be well taken care of under our warranty.

*Can your Senyda jewelry get wet?

No, Senyda jewelry should not get wet. We ensure safe and dry packaging during shipping to protect your pieces.

*Can my necklace be lengthened or shortened?

Yes, your necklace can be lengthened or shortened. We offer a variety of sizes to choose from, ensuring you can find the perfect fit for your style and comfort.

2. Ordering FAQs

*How do I place an order on Senydajewels.com?

Once you have found the item you would like to purchase, click on the "Add to Cart" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.
Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

*What payment methods does Senyda accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. Otherwise, complete your Senyda purchase using information from your PayPal account. All Senyda prices on this website are in Dollars.

*Does Senyda offer resizing?

Senyda offers resizing for select items. You should browse Senyda's Size Guide or contact email support@senydajewelry.com to learn more.

*What is the guarantee on your Jewellery?

Everything we produce carries with it our personal guarantee. Simply put we stand behind everything we create and like you, we are not happy with anything less than perfect.

*Is all Senyda merchandise available for purchase online?

Senyda features a limited but extensive collection of merchandise for online shopping. We continually add new items to our online merchandise offerings.

*Does Senyda have a ring size conversion chart?

Yes. Senyda has a ring size conversion chart available online to help you determine your ring size.

Please click here to view the chart.

*If I am having my goods shipped, do I pay customs duty & tax?

If we ship your jewellery out of Vietnam you don't have to pay Goods & Services Tax. This saves you 15% instantly. However, you are responsible for paying any duties or taxes imposed for customs or importing goods into your country. It is recommended that you check with your local post office, DHL, or government Customs office to ask them about your country's policies and rates.

*How do I pay for my desired purchase?

We require a 25% deposit to get your order underway and then final payment is required before your purchase is delivered. We accept all major credit cards (Details can be given via email, phone, fax, or our secure shopping cart). Paypal, Direct Credit, and Layby are also available.

*Is my data protected?

Yes, your data is fully protected. We ensure complete security for customer information. For more details, please refer to our PRIVACY POLICY page.

3. Shipping, Exchange & Return FAQs

*What happens if my new piece of jewelry isn't the right size?

You are welcome to come back into our Senyda store anytime and we can re-size your jewelry immediately, as our craftsmen are on-site. If we have shipped your purchase to you then we would suggest that you use a reputable craftsman in your area or we can look into the option of you returning it to us for re-adjustment.

*What shipping options are available on senydajewels.com?

Senyda is committed to the timely delivery of your order. However, delivery delays due to inclement weather conditions, carrier delays, or incorrect addresses are beyond our control. Shipping fees are non-refundable. An alternative shipping method may be used when deemed appropriate to reach your target destination and target delivery date. On the rare occasion that your order is tampered with or lost during shipment, you must report this to Senyda within 5 days of receiving your tracking number.

For insurance reasons, we cannot reroute or change/update shipping address packages after they have shipped from Senyda.

*How long does it normally take to receive my purchase?

If we already have the right item made in your size in our studio it will only take the regular shipping period of between 2-7 working days.
If we have to make the item, especially for you then you should expect at least another 1-3 weeks depending on the item.

*How can I make returns or exchanges?

To make returns or exchanges, simply send the product back to us using the address provided. We will assist you with the process to ensure a smooth experience.

*Can I track my online order?

Yes, you can track your online order. For every order, we provide a tracking ID so you can easily monitor its journey.

*Will my Senydajewels.com purchase arrive gift-wrapped?

Yes, your purchase from Senydajewels.com will arrive beautifully gift-wrapped. Customers will receive a stylish gift bag and box, perfect for presenting as a gift.

*How long does a Senyda order take to ship?

A Senyda order typically takes 5-7 days to ship. We strive to deliver your items as quickly as possible while ensuring their quality.

*Are Senyda products insured when shipped?

Yes, Senyda products are insured during shipping. We take full responsibility for purchasing insurance to ensure your package arrives safely.

*How much is shipping?

Shipping is free on all orders and worldwide.

*How can I make returns or exchanges without a receipt?

If you lose your receipt, don’t worry! We will assist you in processing your request without the need for a receipt.

*May I return an engraved item?

Unfortunately, engraved items cannot be returned to Senyda.

4. Gold Jewelry FAQs

*What is pure gold?

Pure gold, or 24K gold, is gold that hasn't been mixed with any other metals. ... The color of pure gold is much brighter and more orange than what most people associate with the gold used in jewelry. Because of this, it generally isn't an attractive metal for rings, watches, and other gold jewelry.

*What is the difference between yellow gold, white gold, rose gold?

Yellow Gold:

We often think of yellow gold as being pure, the yellow gold used for rings is an alloy made by combining pure gold with metals such as zinc and copper. As with other gold colors, the higher the karat amount, the higher the actual gold content, but the less durable the piece of jewelry is.

Rose Gold:

Rose gold, sometimes called pink gold, is an alloy created by adding copper to pure gold, which results in a pinkish metallic hue.

White Gold:

Developed to imitate platinum, white gold it is typically created by adding 25% nickel and zinc to pure gold. The lower the karat, the more "white" it will retain because the karat is increased by adding more pure, yellow gold.

*What is the difference between 10k, 14k, 18k and 24k Gold Jewelry?

10-Karat Gold:

10k gold is the lowest solid gold alloy used for jewelry. It's composed of 41.7% gold and 58.3% alloy. 10k gold is pale yellow in color. It's the least yellow of all the karat types since it contains the least amount of gold.

14-Karat Gold:

14k gold is the most commonly used gold for jewelry settings. It's composed of 58.3% gold and 41.7% alloy. 14k gold has a yellow hue brighter than 10k gold, but not nearly as vibrant as 24k gold.

18-Karat Gold:

18k gold is one of the less commonly used types of gold since it costs more than 14k gold but doesn't offer many additional benefits. It's composed of 75% gold and 25% alloy. 18k gold is slightly brighter than 14k gold.

24-Karat Gold:

24k gold is pure gold. It has absolutely no alloy added to it. Its bright yellow color is not common in the U.S. or other Western countries. However, it's very popular in China, India, and other Asian countries. 24k gold is an extremely bright yellow.

*Are there other karat levels used for jewelry making?

Some other variants of gold alloy include 22k gold and 1k gold. Like 24k gold, 22k might be used for pieces only worn on extremely special occasions. 1k gold has the lowest possible gold content to still be called gold. It has very little yellow in its color and is rarely used.

*Why do pure metals need to be mixed with other metals?

You will find examples of jewelry made of pure metals like platinum, but pure gold is soft and isn't practical for daily wear. Other metals are mixed with gold to make it more durable (and to lower its cost).

*What does Gold-Plated mean?

Gold-plated jewelry is when a base metal (copper, brass, nickel, silver) is covered with a thin layer of gold, giving a great look but one that will have to be maintained.

*Can I combine two or more different metals in a design?

Yes, any metals can be combined. Using a combination of yellow and white golds, or even platinum and rose gold, are nice way of creating a different look, but still having the design you desire.

*How do I know which type of gold is best for me?

• Budget: 10k gold is your least expensive option, while 18k gold is the most expensive.
• Aesthetic: Think about the intensity of the gold and what you prefer. If you like a lighter, more understated look, consider 10k. If you want something with a brighter yellow look, think about 18k.

Selecting the right type of gold for your jewelry is no easy feat, but with a little education and help from the knowledgeable staff at Senyda, you'll have the confidence to make the right choice.

*What would be the best carat gold to use for my wedding ring?

A high carat like 18ct would be our recommendation, as it will last the longest and wear the best. The lower carats will still last a long time but are likely to show wear a bit faster. Platinum is also a great option as is it a strong long-lasting metal.

5. Silver Jewelry FAQs

*Sterling Silver vs. Pure Silver: What Is the Difference?

Sterling silver, on the other hand, is a silver alloy. It's made when pure silver is mixed with copper. The result is an alloy that is not as soft as pure silver and is much more durable. Sterling silver is generally 92.5% pure. That means only 7.5% of the mixture is another metal. While copper is the most common, zinc and nickel are also often used in making sterling silver.

Senyda only uses sterling silver, one of the most beautiful and lustrous of all metals. With proper care, your silver will retain its beauty and character for many generations to come.

*Does Silver have an impure color when mixed with other materials?

No. Although mixed with other materials, sterling jewelry still manages to maintain the tone associated with pure silver.

*Would Silver Jewelry be OK to wear every day?

Silver Jewelry can definitely be worn every day, just like most other metals. To avoid unnecessary wear and damage all jewelry should be taken off before bed, and when applying perfume/creams/sunscreen, or undertaking household chores, sports/exercise, and tasks that involve harsh chemicals. These tasks can all cause abrasions over time.

*How long will Sterling Silver Jewelry last?

Even with regular, gentle polishing, most Sterling Silver pieces will hold up incredibly well over the decades. Just make sure to get solid Silver Jewelry instead of Silver plated, and your Silver should hold up for a good long time.

*What’s the best skin tone for Sterling Silver?

Most skin tones can wear silver without any clashing, but cool and neutral skin tones glow when paired with silver. People with olive or warm coloring often look best with gold jewelry. Anyone with neutral coloring can wear either type of jewelry. Jewelry that combines silver and gold allows anyone to wear either metal.

*Why is my silver jewelry changing colors?

This is very common for silver jewelry and it is called tarnishing. The good news is that tarnish only occurs on the surface and can be polished away or cleaned at home.

6. Diamond FAQs

*How Do I know that the Diamond Jewellery I have bought is genuine?

Every loose diamond in the Diamond Jewelry list is 100% natural and is accompanied by a full Diamond Report. Additionally, none of the diamonds in our jewelry or rings has been treated or enhanced in any way.

*Can I get a video or advice on a specific diamond?

We'll provide you with all the information we can before you buy a diamond: pictures, videos, reports, and expert advice. If an image or report of a diamond is not available online, please contact email support@senydajewelry.com.

*What is the most important factor to consider when buying a diamond?

Look for a good combination of the 4Cs: Cut, Colour, Clarity, and Carat weight. The cut is the most important factor to consider. The remaining 3Cs (color, clarity, and carat weight) are determined by nature.

*What are conflict-free diamonds?

Conflict-free diamonds are not obtained due to human rights abuses, child labor, violence, or environmental degradation. Senyda is committed to sourcing conflict-free diamonds from legitimate diamond sources who share our ethical philosophy and zero-tolerance policy towards conflict diamonds. Therefore, you can be assured that you are buying legitimate diamonds from a trusted diamond source.

*Where do diamonds come from?

The vast majority of the world's diamonds are now mined in Russia, Australia, and several African countries such as Angola, Namibia, Botswana, Zaire, and Sierra Leone. Once the diamonds are extracted, approximately 80% pass through the hands of De Beers and on to the cutting centers of Antwerp, New York, and Tel Aviv. From here diamonds may take a number of different channels before being mounted into a piece of jewellery.
We buy cut and polished diamonds directly from reputable and trusted merchants to ensure our customers get the quality you deserve, for the right price.

*What is the difference between Karat and Carat?

Karat is the unit used to measure the purity of gold. Carat is used to measure the weight of diamonds and gemstones.

7. Gemstone FAQs

*What is the difference between precious and semi-precious gemstones?

The precious stones are diamonds, rubies, emeralds, and sapphires, while all other gemstones are semi-precious.
This distinction reflects the rarity of the respective stones in ancient times, as well as their quality: all precious stones are translucent with fine color in their purest forms, except for the colorless diamond, and are very hard (8-10 on the Mohs scale).
Other stones are classified by their color, translucency, and hardness. The traditional distinction does not necessarily reflect modern values, for example, while garnets are relatively inexpensive, a green garnet called tsavorite, can be far more valuable than a mid-quality emerald.

*What stones does Senyda use in its jewelry?

We have a wide range of stones available, from diamonds to semi-precious gemstones. We like to use a range of sizes, shapes, and cuts for the most interesting jewelry.

*Can I have my damaged/worn stone made to look new again?

If your stone is chipped, scratched, or has multiple abrasions, we can have a gemstone cutter take a look to see what can be done to make it look better. The stone will just require a cut and polish in most cases, and this can be done while the stone is still in its setting; otherwise, the stone may have to be removed from the setting.

8. Cubic Zirconia FAQs

*What is Cubic Zirconia?

Cubic Zirconia (CZ) is an inexpensive diamond alternative with many of the same qualities as a diamond. This crystalline material (or CZ) is synthetic, which means it is created in a laboratory.

*Can I wear Cubic Zirconia every day?

CZ is a hard stone and is much more hardly scratched and damaged. But, over time, CZ can become cloudy and will require regular cleaning and care to maintain its shine.

*Should I purchase cubic zirconia wedding jewelry?

Cubic zirconias are perfect for engagement rings and wedding bands because they look like flawless diamonds and are incredibly durable. Many couples choose cubic zirconia wedding jewelry because they are concerned about the environmental and cultural impacts of purchasing diamonds, and they benefit from saving money in the process.

9. Engraving Services FAQs

*What is the engraving?

Engraving is the process of marking a surface to create a visual and textural effect. It can be done on a variety of materials such as glass, paper, plastic, metals, and stones.
Nowadays, many modern-day jewelers make use of laser engraving. Senyda is pleased to offer laser engraving for the best item.

*What is laser engraving?

Laser engraving is the most modern and adaptable engraving method. A highly concentrated laser beam is used to perform the engraving, and the thickness of the beam can be adjusted to increase or decrease the overall width of the engraving. The laser can also be strengthened to carve more deeply into the base material, which improves the texture of the engraving.

*Is engraving available on senydajewels.com?

Senyda is pleased to offer engraved jewelry. You may select your preferred letters and numbers. However, engraving isn't possible for certain items because the flat surface of the jewelry is too small. So, contact us at email support@senydajewelry.com so that we can provide you with the support you need.

*How much does engraving cost?

Engraving is free of charge. We offer complimentary engraving services to personalize your jewelry at no extra cost.

*How will I know if an item available on Senydajewels.com can be engraved?

Contact us at email support@senydajewelry.com so that we can provide you with the support you need.

*Where will the item be engraved?

For items purchased on Senydajewels.com, the optimal placement for engraving will be decided by our engravers.

*How many characters can be engraved on jewelry?

The number of characters that can be engraved will depend on the flat surface of the jewelry engraved. Most rings can accommodate between 15-20 characters (characters include letters, numbers, and spaces. For example, "I Love You" is 8 letters, but 10 characters including the spaces). The message you choose is entirely up to you!

*May I return an engraved item?

Unfortunately, engraved items cannot be returned to Senyda.

*Does Senyda offer complimentary engraving for wedding rings?

Currently, all engravable wedding ring styles are eligible for complimentary engraving online.

*How long does engraving take?

Please allow an additional 2-3 days for delivery of engraved items.